FAQs

DOES THE STAFF AT HOTEL KURSAAL & AUSONIA SPEAK ENGLISH?
Yes, all the staff at Hotel Kursaal & Ausonia speaks Italian, English and Spanish. Some speaks German, French and Polish.

WHAT TIME ARE CHECK-IN AND CHECK-OUT?
Check-in is after 2 PM.
Check-out is by 10.30 AM.
Guests are free to leave their luggage at the reception desk before check-in or after check-out.

DOES THE HOTEL OFFER A PARKING AREA?
Yes, the Hotel offers paid parking with valet service.

DOES THE HOTEL OFFER AN INTERNET CONNECTION?
Yes, every room and common area at Hotel Kursaal & Ausonia is covered by a fast Wi-Fi Internet connection. There is also a ADSL computer at guests’ disposal.

WILL MY CREDIT CARD BE BILLED DURING THE ONLINE RESERVATION?
No, your credit card details serve only to guarantee your reservation. The first night will be charged at deadline of your cancellation policy (normally 2 days before arrival). See cancellation policy when booking.

WHEN WILL YOU PROCESS THE PAYMENT?
First night charge will be processed at the deadline of the cancellation policy,the balance directly at Hotel Kursaal & Ausonia.

DO YOU ACCEPT CREDIT CARD PAYMENTS?
Yes, we gladly accept payments by Visa and MasterCard.

DOES THE HOTEL PROVIDE HAIR DRYER?
Yes, hair dryers are available in every room.

HOTEL KURSAAL & AUSONIA IS AT NUMBER “24 BLACK”: WHAT DOES IT MEAN?
In Florence there are black and red numbers: red numbers are for business (shops) and the black ones are for residence.